Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4921442
Complaint Overview
Complaint ID: 4921442
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: New York
ZIP Code: 11762
Date Received: 2021-11-17T12:00:00-05:00
Date Sent to Company: 2021-11-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I want to lodge a complaint with JP Morgan Chase in regards to resolution of a fraud claim. I had my credit card information stolen and used by an unknown person on XX/XX/2021. I received alerts through my mobile chase app that there were 3 separate charges made to XXXX for {$100.00} each, totalling {$300.00}. I immediately locked my card and called Chase to resolve the issue. As I was on the phone with Chase, I was receiving email alerts that my card was still trying to be used but it was blocked since I locked it. I reported the three tranactions as fraud. After Chase 's fraud review, they determined that I am still liable for these charges. I provided a transaction history for my XXXX account to show all orders on my account from XX/XX/2021 until XX/XX/2021. All orders totaled about {$120.00} and were able to be connected to other transactions on the card which I said were fine. The bottom line is I used the bank 's alert system to personally monitor my card and transactions, I found instances of unauthorized transactions, I locked my card to prevent further transactions, I reported the fraud to Chase within 20 minutes of discovering the fraud to order a new card, the fraudster continued to try to use my card and Chase provided email alerts that the transactions were blocked, but they will not refund me for the {$300.00} and are holding me responsible.
Frequently Asked Questions
What is Complaint #4921442 about?
Complaint #4921442 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-11-17T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.