Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4921188
Complaint Overview
Complaint ID: 4921188
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 78641
Date Received: 2021-11-17T12:00:00-05:00
Date Sent to Company: 2021-11-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called Chase Bank to dispute an amount on my statement. Here are the events that follow : * I called Chase Bank and told them that the merchant was not authorized to charge me * Two representatives refused to dispute the amount * Then I was routed to their managers and she agreed to file the dispute * After she filed the dispute, the dispute was closed a few seconds later not in my favor * I check on Chase.com Web site to see the reason. It was a fraudulent letter to me, absolutely a lie : " The merchant reviewed your dispute, but didn't find evidence of a billing error. You're still responsible for payment and will see a charge equal to the disputed amount on your next statement. If you received a temporary credit while your dispute was under review, it'll be removed. '' * I called back and they admitted that Chase Bank never contacted the merchant
Frequently Asked Questions
What is Complaint #4921188 about?
Complaint #4921188 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-11-17T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.