Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4918722
Complaint Overview
Complaint ID: 4918722
Company: Robinhood Markets INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: Illinois
ZIP Code: 60544
Date Received: 2021-11-16T12:00:00-05:00
Date Sent to Company: 2021-11-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Identity theft! Somebody used my personal information to open a bank account and open an account at Robinhood, i reported straight away that this is a fraud, i sent emails to robinhood suport and i was communicated that theyll closed the application attached with my details, to find next day that there was activity going on, some ordered placed and executed.Its so hard to get In touch with someone from customer services in order to do that, i had to use the forgot password option to log in to that account that was created by fraud with my details and only by signing in you have the option to request a call, I explained the situation that happened with me, they restricted the account, and removed the devices that were logged in.Few days after i receive an email that congratulations youre level 3, so i sent emails again, submitted all documents necessary, logged in again with forgot password option worh a different device to requested a phone call back again and unfortunately nothing, havent receive any phone calls or response about this matter.It is so frustrating, i never been put in situations like identity theft, that is stressful enough, and to find that company is not helping you in this matter even you reported about it straight away and also that they even allowed money transactions to take place, and the account cant be closed until all the transactions are finalized. Robinhood.com
Frequently Asked Questions
What is Complaint #4918722 about?
Complaint #4918722 was filed against Robinhood Markets INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-11-16T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.