Mortgage -- Trouble during payment process -- Complaint #4904622
Complaint Overview
Complaint ID: 4904622
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: New Jersey
ZIP Code: 070XX
Date Received: 2021-11-12T12:00:00-05:00
Date Sent to Company: 2021-11-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2021, a complaint was filed against XXXX XXXX Mortgage with CFPB to recover a missing mortgage payment in the amount of {$3400.00}. The mortgage payment in question was made on XXXX XXXX through my checking account at Bank of America XXXX An investigation conducted by a XXXX XXXX Mortgage, on XXXX found, the XXXX XXXX payment was returned to the Bill Pay Department XXXX Bank of America XXXX XXXX XXXX, and therefore, I should contact Bank of America for XXXX XXXX recovery. I have contacted Bank of America several times and requested, that the payment received on XXXX XXXX from XXXX XXXX Mortgage XXXX credited to my checking account at Bank of America XXXX So far, Bank of America has not complied. My request is, to have Bank of America XXXX the XXXX XXXX XXXX XXXX Department XXXX Bank of America and locate the returned payment in the amount of {$3400.00}. Please note. XXXX XXXX claims, XXXX mortgage payments were returned to Bank of America on the following dates : XXXX ) XX/XX/2021 ( Not Credited to my account ) XXXX XXXX retuned to XXXX XXXX Department at B of A. XXXX ) XXXX XXXX ( Credited {$3400.00} to my account ) XXXX ) XXXX XXXX ( Credited {$3400.00} to my account )
Frequently Asked Questions
What is Complaint #4904622 about?
Complaint #4904622 was filed against Bank Of America, National Association regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-11-12T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.