Credit card or prepaid card -- Trouble using the card -- Complaint #4900457
Complaint Overview
Complaint ID: 4900457
Company: Netspend Corporation
Product: Credit card or prepaid card
Sub-Product: Payroll card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: California
ZIP Code: 90744
Date Received: 2021-11-11T12:00:00-05:00
Date Sent to Company: 2021-11-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX, 2021 to present day XXXX, 2021. Net spend skylight has my pin blocked on my permanent card they had sent me in the mail. I had just transferred the funds from my temporary card to my permanent card XXXX XXXX, 2021 used for one week and it's blocked... i have continually sent them document after document through emails and constantly it is too dark, my ss. CARD is not the right color. They ask for a copy of bank statement. My I.D . HAS been sent numerous times and can't even tell me if there is money in there 3 of my pay checks are in there. And Will not release it. This is the no. I callXXXXXXXX I will have to move unable to pay my rent... i have no money. I have to borrow to eat ... ..its XXXX ridiculous
Frequently Asked Questions
What is Complaint #4900457 about?
Complaint #4900457 was filed against Netspend Corporation regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2021-11-11T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.