Credit card or prepaid card -- Fees or interest -- Complaint #4898942
Complaint Overview
Complaint ID: 4898942
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Unexpected increase in interest rate
State: Arkansas
ZIP Code: 720XX
Date Received: 2021-11-10T12:00:00-05:00
Date Sent to Company: 2021-11-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Citibank debited my bank account XXXX - when scheduled payments was for XXXX due on XX/XX/2021. The Best Buy salesman mislead me regarding the interest. I called Citibank and they would disclose details on the method or formula for the interest. I only financed XXXX dollars - and Citibank is saying I owe over XXXX dollars. I've never been late, or missed a payment. I have been negatively by Covid-19 - including a job loss.
Frequently Asked Questions
What is Complaint #4898942 about?
Complaint #4898942 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2021-11-10T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.