Debt collection -- Communication tactics -- Complaint #4894506
Complaint Overview
Complaint ID: 4894506
Company: Citibank, N.A.
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying
State: Illinois
ZIP Code: 60628
Date Received: 2021-11-09T12:00:00-05:00
Date Sent to Company: 2021-11-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I spoke to CFPB Representative, XXXX, yesterday, XX/XX/2021, at XXXX XXXX ( CT ). I advised XXXX that I did not get responses from XXXX Credit Card a/k/a " Citi '' " Citibank ''. Well, this evening, I received an envelope with invoices and a letters from XXXX Credit Card XXXX " Citi '' " Citibank '' whom double charged my XXXX credit card account with a second charge on XX/XX/2021 that I did not make, I am disputing the charge! I purchased the XXXX XXXX XXXX XXXX XX/XX/2021 that are defective and delivered on XX/XX/2021. There is fraudulent activity on my XXXX account! XXXX XXXX, XXXX Credit Card a/k/a " Citi '' " Citibank '' has committed fraud on my Wayfair account. I did not make a charge on my XXXX account on XX/XX/2021, and, I am disputing the charge on my XXXX account. I did not make a second purchase from XXXX XXXX, in fact, I asked for my XXXX Credit Card to be closed. The XXXX Credit Card was opened to purchase the XXXX XXXX Dryer XXXX ONLY ; and, it was my one and only purchase on my Wayfair account! Again, I do not owe XXXX Credit Card a/k/a " Citi '' " Citibank '' money! XXXX Credit Card a/k/a " Citi '' " Citibank '' owes me XXXX refund, {$1400.00} ; then reversal of all finance charges, late fee charges, and repair my credit report with all credit reporting agency XXXX
Frequently Asked Questions
What is Complaint #4894506 about?
Complaint #4894506 was filed against Citibank, N.A. regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2021-11-09T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.