Mortgage -- Struggling to pay mortgage -- Complaint #4892592
Complaint Overview
Complaint ID: 4892592
Company: Interfirst Mortgage Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Colorado
ZIP Code: 804XX
Date Received: 2021-11-09T12:00:00-05:00
Date Sent to Company: 2021-11-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I requested a Payoff statement on XX/XX/2021. Instructions directed me to send a cashiers check to a particular entity ; Chicago Mortgage dba Interfist. I sent the check but Interfist endorsed it incorrectly, due to their servicing company : XXXX XXXX. Since the endorsement didn't match the " Pay to '' the bank flagged the check and put a HOLD on it. Now, Interfirst refuses to give me the check back or correct the endorsement and insists that my account is overdue and I should WIRE THEM THE MONEY AGAIN. They have {$290000.00} of my money and it has not been credited back to my bank ( XXXX XXXX XXXX ) Interfrist Acct # XXXX
Frequently Asked Questions
What is Complaint #4892592 about?
Complaint #4892592 was filed against Interfirst Mortgage Company regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2021-11-09T12:00:00-05:00.
How did Interfirst Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Interfirst Mortgage Company?
Yes, visit the Interfirst Mortgage Company company profile at readthecomplaint.com/company/interfirst-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.