Checking or savings account -- Managing an account -- Complaint #4888584
Complaint Overview
Complaint ID: 4888584
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 92543
Date Received: 2021-11-08T12:00:00-05:00
Date Sent to Company: 2021-11-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is a follow up complaint that was not addressed by the bank. the other issue which Chase bank refuses to acknowledge besides the hardship they caused, unanswered questions about freezing ALLLLLLL my accounts instead of just putting a hold on a single deposited check, Then they froze my daughters accounts, which are NOT tied to mine, COMPLETLY separate, we are NOT on each others accounts, or in the same home or county. and breeched confidentiality by telling her about the check i deposited ( which was legal and confirmed in 1 day yet until i went into the branch after being hung up on 2 times, and called the complaint dept, on hold for 2 hours, did they release my money ) into my acct, they gave her my acct number, and when she told them she has know idea whos account that is, they continued to tell her the name on the check, and the amount,. i have tried to get answers and they are denying and ignoring any wrong doing, they sent us BOTH a threating letter, that if we do provide information they requested, they would close our accounts.. They gave personal confidential information and refuse to right this wrong. Giving personal information ACCOUNT numbers to anyone is against the law, CHASE bank needs to correct this, and people need to be made aware of the actions they are taking to hold money, and not help.
Frequently Asked Questions
What is Complaint #4888584 about?
Complaint #4888584 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-11-08T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.