Checking or savings account -- Opening an account -- Complaint #4884201
Complaint Overview
Complaint ID: 4884201
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Texas
ZIP Code: 78758
Date Received: 2021-11-06T12:00:00-05:00
Date Sent to Company: 2021-11-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XX/XX/2021, I clicked advertisement on citibank official website, opened a Citi XXXX account package.The ads says Earn {$1500.00} bonus with minimum deposit $ XXXX. On XXXX XX/XX/2021, I deposited XXXX USD into saving account and kept money in the account until now ( XXXX XX/XX/2021 ). On XXXX XX/XX/2021, Citi chat repesetative told me I will be qualified for the bonus, bonus will show up in XXXX statement. On XXXX XX/XX/2021, two Citi XXXX call center agents told me I will not be able to qualify for the bonus, since they can not find promo code with my original application. My request is, Citi give me {$1500.00} sign up bonus. Appendix A : The chat history with citi repesentive, it proves I know the promotion on XX/XX/XXXX, also, XX/XX/XXXX, Citi confirmed I will get bous. Appendix B : When clicking the Ads to create new account, there is no way to enter or verify promo code by customer, the promo code is associated by Citi system, So, in case of missing promo code, it should be Citi 's system error, instead of Customer missing an action.
Frequently Asked Questions
What is Complaint #4884201 about?
Complaint #4884201 was filed against Citibank, N.A. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2021-11-06T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.