Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4872616
Complaint Overview
Complaint ID: 4872616
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Colorado
ZIP Code: 80237
Date Received: 2021-11-03T12:00:00-05:00
Date Sent to Company: 2021-11-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We needed funds from our checking account to be transferred for the closing on our home. The funds needed were in excess of the daily online limit, however, the funds were within the limit for a transfer at the bank. I asked for a one time exception to transfer more funds for the closing of a house, as where we are moving does not have a branch, and nobody was able to assist me. In addition, the staff who tried to assist me were insincere, dismissive, condescending, and rushed. I tried to ask for them to think about alternative solutions, such as using a business account, and nobody was willing to entertain these ideas. I also indicated that if Chase can not help me with this transaction, then I would be inclined to leave Chase as a customer, and there was no attempt to try to retain my business. I received the impression that they would rather not have me as a customer.
Frequently Asked Questions
What is Complaint #4872616 about?
Complaint #4872616 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-11-03T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.