Credit card or prepaid card -- Getting a credit card -- Complaint #4869069
Complaint Overview
Complaint ID: 4869069
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: Virginia
ZIP Code: XXXXX
Date Received: 2021-11-02T12:00:00-05:00
Date Sent to Company: 2021-11-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I received an alert from XXXX XXXX that a hard inquiry was attempted from XXXX XXXX from Bank of America but was blocked due to my having a freeze on my credit bureaus. I called Bank of America at XXXX and spoke to XXXX who took my ss # and then transferred me to the Fraud department where I spoke to XXXX who said he was in the XXXX TX region. their address is XXXX XXXX XXXX, XXXX XXXX, TX XXXX. I explained what happened and he said " hold on '' and then transferred me back the customer service line again where I waited and no one picked up. I was unsuccessful in my attempt to stop Bank of America from attempting anymore credit inquiries and therefore perpetrating fraud against me. I was denied any attempt to explain this was not my actions and I have never attempted to open any account anywhere.
Frequently Asked Questions
What is Complaint #4869069 about?
Complaint #4869069 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2021-11-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.