Checking or savings account -- Managing an account -- Complaint #4867977
Complaint Overview
Complaint ID: 4867977
Company: Axos Financial, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Texas
ZIP Code: 75220
Date Received: 2021-11-02T12:00:00-05:00
Date Sent to Company: 2021-11-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
**Background** 1. I was skeptical of an Online only bank to perform interactions 100 % via web.. But did 2. After loosing my wallet, several unauthorized charges appeared on my acct. 3. AXOSbank cancelled my card without ANY consideration of needing access to funds. 4. AXOSbank 's policy is it takes 7-10 days to get a replacment card. 5. With not brick and mortars, seemingly not a single competent bank is employed with AXOS, as who can survive without $ $ for 2 weeks waiting on this snail mail process. **New Issue** 6. I reported unauthorized ( recurring ) charges to my account and referenced it was from the previous fraud... As I remember the vendor being the same ( XXXX? ) 7. AXOS again deactivated my card without a single bit of notice to the consumer... 8. I am again without funds while that mess gets sorted out. **Burden from Axos** 9. Axos can not /willnot provide anything other than pompus virtue singling assistance via there chatt... I DO NOT NEED CONSOLATIONS, I need results/actions. 10. In an attempt to transfer $ $ to a prepaid visa card, I make a purchase and attempt to make a bank transfer to this acct... Axos rejects. 11. I am working overtime, running around the house 7 times in effort to supplement Axos ineptitude of banking competency & get access to funds. 12. Without ability to pay my motel bill and now homeless without access to any ov my $ XXXX 13. While I am very disgusted with AXOS 's business model and needing to find a replacement bank ; I still need access to $ $ via debit card transactions and was trying to find another bank to open an acct. 12. Axos bank sends me a letter telling me they have cancelled my acct ... and they will be mailing a cashiers check to the address I am no longer at and has been the source of 2 separate frauds. I need my $ $ and need a competent exec to speak with about getting those funds wired to another bank!!
Frequently Asked Questions
What is Complaint #4867977 about?
Complaint #4867977 was filed against Axos Financial, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-11-02T12:00:00-05:00.
How did Axos Financial, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Axos Financial, INC.?
Yes, visit the Axos Financial, INC. company profile at readthecomplaint.com/company/axos-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.