Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #4864861
Complaint Overview
Complaint ID: 4864861
Company: Goldman Sachs Bank USA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: New York
ZIP Code: 10466
Date Received: 2021-11-01T12:00:00-05:00
Date Sent to Company: 2021-11-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I trade in my Apple Watch series 6 for Series 7 On XX/XX/XXXX Apples receive my series 6 watch for the trade-in on XX/XX/XXXX I receive an email from Apple stated I must unlock my Apple Watch because it is locked am fine my phone I called an text them on XX/XX/XXXX to tell them my watch is not lock to my phone either send pictures of it that is not lock to my phone They stated theyre going to send a report to the trading department on XX/XX/XXXX they sent me a topic to do on that app that I must accept or reject their offer for the Adjustment I see no adjustment price than the {$210.00} that what them Stated that I going to get so I call in On XX/XX/XXXX to ask the representative if Im seeing right because everyone knows when you see a adjustment you should see a price near to it r what it going to be adjusted to the one on of that so the representative told me I must go ahead and except because shes only seen the {$210.00} now Apple want to play game by sending an email to my phone stated that my trade-in is XXXX dollars and they can take my brand new watch I want to know where is the fairness in that one and Goldman Sachs is sitting on the sidewalk line do not want to do anything I watch Apple charge me {$220.00}
Frequently Asked Questions
What is Complaint #4864861 about?
Complaint #4864861 was filed against Goldman Sachs Bank USA regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2021-11-01T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.