Checking or savings account -- Managing an account -- Complaint #4859861
Complaint Overview
Complaint ID: 4859861
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: XXXXX
Date Received: 2021-10-30T12:00:00-05:00
Date Sent to Company: 2021-10-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
We received statement from bank of America stating the they are not going to pay us back remaining {$8000.00} because we suppose to report the stolen money within 2 months.Reason delaying the report : We did not recognize the the stolen money until the first part of XXXX because we did not receive the bank statement in XXXX, Some one directed our mail to different address ( made a report to post office. believe they have a record ). We do not know the rules and regulations of banking but always understood savings account in the bank is safe and insured. Your help will be greatly appreciated. Many thanks. XXXX XXXX.
Frequently Asked Questions
What is Complaint #4859861 about?
Complaint #4859861 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-10-30T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.