Checking or savings account -- Managing an account -- Complaint #4857963
Complaint Overview
Complaint ID: 4857963
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Missouri
ZIP Code: 631XX
Date Received: 2021-10-29T12:00:00-05:00
Date Sent to Company: 2021-10-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I am XXXX XXXX XXXX and XXXX with on where to go due to COVID 19. My business took a beating, I had to lay off all my employees and encountered a death among my staff. My business suffered very badly. I lost everything even my home. I am living at the extended stay here in XXXX XXXX MO. I went and found a small 2 bedroom house that needed a little work done to it, but didn't have enough money to close the deal. My closing is today XX/XX/2021 at XXXX. Since I did not have enough money to close, my family sent me the money to do so. They sent it through XXXX money app. so I can have a roof over my head and prevent me from not having anywhere to go. The bills here at the expended stay are more than what I can afford. I transferred all money from the XXXX app to the Bank Of America savings account which was {$1300.00} dollars and I put another {$560.00} with another {$100.00} dollars cash into the account to bring the amount upto {$2000.00}. This is what I needed to close my new home. I was scheduled to close today. Yesterday I got an alert from BOA stating my account had falling to {$25.00} dollars the day before my closing. When I called to see what had happened, I was told BOA had taken the money out to put towards another account that's overdrawn at the bank. The money was taken without my permission or consent. I don't have a place to live and now I don't even have enough money to pay the extended stay. I need the money back so I can close on the house ASAP.
Frequently Asked Questions
What is Complaint #4857963 about?
Complaint #4857963 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-10-29T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.