Student loan -- Dealing with your lender or servicer -- Complaint #4855714
Complaint Overview
Complaint ID: 4855714
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Louisiana
ZIP Code: 704XX
Date Received: 2021-10-28T12:00:00-05:00
Date Sent to Company: 2021-10-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a FEDLOAN Servicing customer applying for my student loans to be forgiven under the Public Service Loan Forgiveness program. I have been advised conflicting information by several representatives during the course of me submitting my application. Most recently, I recently correspondence on XX/XX/2021 from FEDLOAN after a representative from FEDLOAN explicitly advise me to submit another application for forgiveness on XX/XX/2021, stating that " NOT ELIGIBLE : You or your employer signed the PSLF Form before you made your 120th qualifying payment. You must make your 120th qualifying payment before you submit your form. Since it looks like you have since made your 120th qualifying payment, you can now apply for forgiveness. Complete and return an updated PSLF Form. Make sure you and your employer sign and date the form in Sections 2 and 4 with the current date. On this same date I received correspondence stating " You're eligible for forgiveness Congratulations, you made 120 qualifying payments on 2 of your 2 loans. Unless you have requested a forbearance, you should continue to make payments until you receive confirmation of forgiveness '' I resubmitted my application as advised using the current date, which was XX/XX/2021 only to be advised by another FEDLOAN customer service representative that I would need to submit another application dated on or after my billing due date, which is XX/XX/2021.I have submitted that information again today. However, after fighting with FEDLOAN for years to have many of my qualifying payments acknowledged I do not feel confident that my application will be processed.
Frequently Asked Questions
What is Complaint #4855714 about?
Complaint #4855714 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2021-10-28T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.