Checking or savings account -- Managing an account -- Complaint #4855248
Complaint Overview
Complaint ID: 4855248
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New York
ZIP Code: 11208
Date Received: 2021-10-28T12:00:00-05:00
Date Sent to Company: 2021-10-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/21 I received a text message claiming to be from chase. The text contained a link and the following message CHASE : A payment attempt on your Chase account has been canceled. For more information please click here XXXX XXXX XXXXXXXX I followed the link which asked me to sign in. A few hours later I received a call from someone claiming to be a chase representative. They provided their name and employee id, said that the website has been taken down, and advised me to change my login and password as well as canceling my debit card and requesting a new one. I completed all three suggestions and patiently waited for my new card to arrive. It is now XX/XX/21 and I still had not received my card. I proceeded to call chase and ask for the status of my new card being mailed out. I was told by the representative that there was not indication that my debit card was canceled and a new one was being sent out. The representative advised that my account did show that it was accessed by a chase employees employee on XX/XX/21 but it was a completely different rep mentioned in my account that I had never spoken to or heard of. My account and debit card was left unsecured as I was under the impression that my card had been canceled and a new one was mailed out. This is completely negligent and careless on chases behalf and I am now left with the worry of my information being released into the wrong hands. This is also not the first time that Ive had issues with fraudulent activity that was not done on my part but could not be explained by chase. This not only affects my current financial situation but any future financial situation that is to come. My information was exposed due to the negligence of chase employees and chase has done little to nothing to secure their customers personal information.
Frequently Asked Questions
What is Complaint #4855248 about?
Complaint #4855248 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-10-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.