Credit card or prepaid card -- Trouble using the card -- Complaint #4849385
Complaint Overview
Complaint ID: 4849385
Company: Comerica
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
ZIP Code: XXXXX
Date Received: 2021-10-27T12:00:00-05:00
Date Sent to Company: 2021-10-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is an emergency, because for this is my only income ( Social Security Retirement ) and I depend on to pay my bills at the end of this month. No one else had access to the card. Debit Card stopped working on XX/XX/XXXX. I attempted to reach out to the company ( Direct Express ) on XX/XX/XXXX and was initially unable to connect with the customer service. Numbers provided to not accept calls from abroad ( including international line ). With the help of my nephew, I connected with customer service through VoIP ( local number ) and was able to contact a representative on XX/XX/XXXX. They informed that the card was suspended for fraud suspicion, and that the issue would need to be resolved by a level 2 technician. They transferred the call and no level-2 technician ever responded. I attempted to contact service representative again, and 3 times over, no one from level 2 picked up. Upon further attempts, the line would disconnect automatically upon entering my Social Security Number and was unable to contact a service representative. I There are no further options to contact the company.
Frequently Asked Questions
What is Complaint #4849385 about?
Complaint #4849385 was filed against Comerica regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2021-10-27T12:00:00-05:00.
How did Comerica respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Comerica?
Yes, visit the Comerica company profile at readthecomplaint.com/company/comerica to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.