Student loan -- Dealing with your lender or servicer -- Complaint #4846766

Complaint Overview

Complaint ID: 4846766

Company: Aes/Pheaa

Product: Student loan

Sub-Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Sub-Issue: Received bad information about your loan

State: Louisiana

ZIP Code: 70124

Date Received: 2021-10-26T12:00:00-05:00

Date Sent to Company: 2021-10-26T12:00:00-05:00

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I had my student loans transferred from XXXX to Fed Loan Servicing in XX/XX/XXXX in order to qualify for the Public Service Loan Forgiveness Program. Despite being certified as working for a qualified employer, being in a qualifying payment plan, and despite making payments on time ( except XX/XX/XXXX and XX/XX/XXXX ) Fed Loan claimed that XXXX said that I was on an " internship forebearance '' XX/XX/XXXX - XX/XX/XXXX, and thus FedLoan is not counting those payments to PSLF. On XX/XX/XXXX I spoke with XXXX ( XXXX ) from Fed Loan, who said she would " activate the bills '' for the months during that time period that I made payments, and she said that she would request for the forebearance to be removed. She also requested a manual recount of which loans should count. On XX/XX/XXXX, I called XXXX and they confirmed I was NOT on an internship forebearance XX/XX/XXXX - XX/XX/XXXX and they did not communicate to Fedloan that I was ( so this was Fedloan 's mistake ). On XX/XX/XXXX I called Fedloan ( spoke with XXXX, # XXXX ), who said the payments were still showing as in forbearance. XXXX put a note in the system that the Dept of Education fixed my datafile and that now it should show that I was in repayment XX/XX/XXXX - XX/XX/XXXX ( except XX/XX/XXXX ), and not in forebearance. XXXX said they have not started the manual recount yet. On XX/XX/XXXX, I received my updated qualifying payment count and they are still not counting the loans that I made on time payments for during the months mentioned above. It appeared as though they still thought I was on an " internship forebearance '' XX/XX/XXXX - XX/XX/XXXX. I called Fedloan and they were closed due to COVID. On XX/XX/XXXX I called the Ombudsman number for Fedloan and spoke with XXXX ( XXXX ) who told me that it is STILL showing a forebearance for XX/XX/XXXX - XX/XX/XXXX, and XX/XX/XXXX - XX/XX/XXXX, and also XX/XX/XXXX, despite that I made on time correct payments during those months, I was in a qualifying payment plan, and my employer was certified as qualifying for the program. She submitted ANOTHER ( third ) request to have the forebearance removed for these months, and she submitted ANOTHER request for a payment period verification so that once the erroneous forebearance is lifted, those payments can count toward PSLF. I am now back in the same place where I started when I was told XX/XX/XXXX that Fedloan would request the forebearance to be removed and also that I would have a manual recount of my loans done. I found out today, XX/XX/XXXX that there is NO RECORD of anyone attempting to remove the forebearance, and my qualifying payment count is still off by 10 months or more, 2 years after my first attempt to correct the problem.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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