Mortgage -- Struggling to pay mortgage -- Complaint #4842821
Complaint Overview
Complaint ID: 4842821
Company: Axos Financial, INC.
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Struggling to pay mortgage
State: California
ZIP Code: 90221
Date Received: 2021-10-25T12:00:00-05:00
Date Sent to Company: 2021-10-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have four commercial loans with a bank XXXX XXXX, Ca ( apartment buildings ). I am behind on all four loans due to tenants not paying on time due to covid. I am requesting my bank to lower my interest rate, reverse all late fees since XXXX, not to report late payments to the Credit Bureaus, and put all late payments on the back end of the loan.
Frequently Asked Questions
What is Complaint #4842821 about?
Complaint #4842821 was filed against Axos Financial, INC. regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2021-10-25T12:00:00-05:00.
How did Axos Financial, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Axos Financial, INC.?
Yes, visit the Axos Financial, INC. company profile at readthecomplaint.com/company/axos-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.