Checking or savings account -- Closing an account -- Complaint #4838888
Complaint Overview
Complaint ID: 4838888
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Florida
ZIP Code: 33543
Date Received: 2021-10-24T12:00:00-05:00
Date Sent to Company: 2021-10-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I'm a XXXX for a volunteering nonprofit from XXXX, Florida that supports a lot of other charities with donations. We had about {$6200.00} in our account. About two weeks ago I got a call from one of their customer reps saying that I needed to come to verify the proof of the lease on our po box address ( a voicemail I listened to prior to coming in ). This was an issue caused by Chase improperly setting up the business banking account, when it was opened a month ago. I came to fix the issue on XX/XX/2021, and their rep informed me that the account has been closed. Then, she brings over the branch manager who proceeds to lie to me that I was informed that the account would be closed, if I didn't bring the proof of lease in a certain amount of time ( I still have the voicemail on the phone that does not mention that ). She then tells me that the check will be shipped out for the balance of the account, and that there is no possibility of reopening of the original, but that I could open a new one. At this point, hearing enough maltreatment, I just walked out. I then spend two hours climbing the tower of phone customer reps to get to the one who deals with extreme cases like mine. She tells me that she understands my justified frustration, and that she will inform her supervisor of this, but that she can do nothing for me ( except for opening a new account, after I get the check ). She also informed me that the bank does not inform accountholders of account closure, which is a terrible practice. I could have been writing worthless checks and not even know it. We still haven't received the check ( it's been 9 days ), so I can't even open a new account with another bank. Holding on to our money, after they closed the account is theft.
Frequently Asked Questions
What is Complaint #4838888 about?
Complaint #4838888 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2021-10-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.