Credit card or prepaid card -- Problem when making payments -- Complaint #4836564
Complaint Overview
Complaint ID: 4836564
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: California
ZIP Code: 940XX
Date Received: 2021-10-22T12:00:00-05:00
Date Sent to Company: 2021-10-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Citi is not applying payments to the highest rate balances after the minimum payment. Instead they are applying payments first to 0 % balance transfer offers before purchase balances. This leads to making it difficult for the consumer to pay off the purchase balances and getting charged more interest than if they were paying off the highest rate balances first after the minimum payment as the card act stipulates. The balance transfer offers are 0 % for a limited amount of time and not deferred interest offers.
Frequently Asked Questions
What is Complaint #4836564 about?
Complaint #4836564 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2021-10-22T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.