Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4835802
Complaint Overview
Complaint ID: 4835802
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Florida
ZIP Code: 32223
Date Received: 2021-10-22T12:00:00-05:00
Date Sent to Company: 2021-10-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
At XXXX ET on XX/XX/2021, I became a victim of fraud. I first received a text alert from Chase that alerted me that someone had transferred {$1800.00} from my checking account. The return phone number was only two digits different that the legitimate Chase phone number. As Chase sends alerts via text, I immediately responded. From there the person identified themselves with information that only a Chase employee would know such as disclaimers for phone monitoring, name and even XXXX. The person subsequently walked me through a step by step process and explained was how to stop the XXXX transfer that was hacked. NEVER did I think I was transferring funds ; I was lead to believe that I was reversing a charge. I was also led to believe by the legitimate Chase claims department that these claims were closed with satisfaction within a weeks time. This caller used Chase scripting. I transferred funds to my name and my phone number - not a stranger 's contact information. Unfortunately, the entire alert and subsequent process was a well-designed scam using internal Chase knowledge to dupe me. I am being told by Chase that I am not eligible for the recourse/refund as I aided the felon to transfer the funds. This is simply not right. The CFPB placed new regulations ( Regulation E ) with the onus on the banks to help customer just like me who were using a bank sponsored and promoted product that is susceptible to scams. XXXX is housed on the Chase website as the primary payment processor yet it does not have Chase protection? How can that be? Chase is saying this is a loophole in the CFPB regulation that they are going to leverage and if they helped me they would have to help everyone. Additionally, they are saying that I agreed to the XXXX disclaimers that I wouldn't send funds to someone I did not know. I DID NOT SEND MONEY TO SOMEONE I DIDN'T KNOW. I SENT MONEY TO MYSELF and somehow it was directed to someone else. All Chase is doing is trying to get out of responsibility to the consumer and CFPB regulation. My case number with Chase is : XXXX.
Frequently Asked Questions
What is Complaint #4835802 about?
Complaint #4835802 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-10-22T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.