Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4835667
Complaint Overview
Complaint ID: 4835667
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: New York
ZIP Code: 114XX
Date Received: 2021-10-22T12:00:00-05:00
Date Sent to Company: 2021-10-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have 2 attorney trust accounts in JP Morgan Chase Bank. I received an alert of a pending transfer of money out of my account that I did not request. When I called I was informed that there was already one transfer and that the pending one could not be stopped. I was then told that there were transfers on another XXXX account as well. I made a claim for all the transfers. I was provided temporary credit on one account. I then received a letter stating that I authorized the transfer and the money would later be removed from my account. I called the bank several times and was left hold for hours with no response. When I finally had a chance to speak with someone, I was informed that there since I did not change my passwords or sign in from another device, Chase had to close may claim. When I asked for details about the transfer such as from where it was made and it they obtained a code to approve them, the representative stated that she did not have the details. They also do not have any information about the account into which the money was transferred.
Frequently Asked Questions
What is Complaint #4835667 about?
Complaint #4835667 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-10-22T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.