Credit card or prepaid card -- Closing your account -- Complaint #4816824
Complaint Overview
Complaint ID: 4816824
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: North Carolina
ZIP Code: 27713
Date Received: 2021-10-17T12:00:00-05:00
Date Sent to Company: 2021-10-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021, I received an electronic letter from Citi Bank informing me that theyve closed my credit cards, the cited reason is : We frequently review cardmember credit reports, a recent review of yours shows you have too many open revolving credit accounts. I found this action to be unfair, the cited reason is not correct and deceptive. My credit score is EXCELLENTXXXX, my credit card utilization is consistently less than 1 %, I pay all my balances in full each month, Ive had 4 car loans, my payment history is flawless, no missed, late, or returned payment ever. The last credit card I opened was more than 6 months ago. In fact, I didnt use my Citi Bank credit cards for months until last month after which Citi Bank offered me a Flex Loan, its a personal loan against my credit card line of credit. Unfortunately, I accepted the offer and from what I read online about other customers RECENT experience with Citi Bank, thiss what flagged my accounts for closure. It looks like Citi Bank has been sending Flex Loan offers to its customers only to shut their accounts down after they accept the offer. I personally have been receiving this deceptive offer from Citi Bank by mail, email, and through my online banking for years. I even received another offer last week from them even though I already accepted one. Im confident that the CFPB will be receiving more complaints about this same issue in the coming days.
Frequently Asked Questions
What is Complaint #4816824 about?
Complaint #4816824 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2021-10-17T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.