Checking or savings account -- Managing an account -- Complaint #4815287
Complaint Overview
Complaint ID: 4815287
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New Jersey
ZIP Code: 079XX
Date Received: 2021-10-16T12:00:00-05:00
Date Sent to Company: 2021-10-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On the morning of XXXX XXXX, 2021 I received a text message from the XXXX XXXX in XXXX XXXX, NJ saying that an order was ready for pickup. This was confusing since I did not place an order and do not live close to XXXX XXXX. I checked my XXXX account and saw that there was no order listed. However, when I checked my bank account there was a debit from XXXX for the amount of {$1400.00} posted on XXXX XXXX, 2021. Again, I did not place an order nor did I authorize anyone to use my name or debit card to place an order. My debit card was deactivated by the bank and a representative from XXXX informed me that a XXXX XXXX was picked up at the XXXX XXXX XXXX XXXX using my debit card number. I filed a police report, filed an incident report with identitytheft.org and placed a credit alert with the 3 major credit bureaus. I received a letter from Bank of America XXXX XXXX XXXX, 2021 denying my claim. They claimed the charge was authorized by me or by someone who has permission to use the card or account. This is patently false and fraudulent on the part of Bank of America.
Frequently Asked Questions
What is Complaint #4815287 about?
Complaint #4815287 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-10-16T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.