Checking or savings account -- Closing an account -- Complaint #4815126
Complaint Overview
Complaint ID: 4815126
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Illinois
ZIP Code: 60139
Date Received: 2021-10-16T12:00:00-05:00
Date Sent to Company: 2021-10-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted chase on XX/XX/15 after I tried to use my card to make a purchase and my card declined. When I called chase to check my balance or see if their system was down I was told my account was closed and to contact customer services. When I contacted customer service I was on the phone with them for 4 hours with no information given. I was first told that both my accounts were closed and it was a final decision and she couldnt explain so she would transfer me. After holding for over an hour a man came on the phone and told me my account is still open and active with no restrictions but my debit card is closed. I asked him why I wasnt given any notifications via email or text which is my preferred contact method nor was I mailed anything. He said he did not know any wasnt in charge of that and he also didnt know why my account was closed he then told me he would transfer to someone who could answer my questions. I was transferred to another lady who told me both my accounts were closed and it was a final decision and cant be reversed she also stated she didnt know why I wasnt notified and still havent been notified of this decision but my account will be closing in 10 days. She also said she didnt know why they had been giving me the run around because my account clearly says in red to contact online services. No one has yet to reach out to me notifying me my account will be closed and why that decision was made.
Frequently Asked Questions
What is Complaint #4815126 about?
Complaint #4815126 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2021-10-16T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.