Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4814860
Complaint Overview
Complaint ID: 4814860
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Massachusetts
ZIP Code: 01002
Date Received: 2021-10-15T12:00:00-05:00
Date Sent to Company: 2021-10-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was having email with my real estate agent from this XXXX from XXXX. His name is XXXX XXXX, XXXX real estate agent, XXXX. I send an email and got feedback lastly on XX/XX/XXXX, and submitted some documents on XX/XX/XXXX. For XXXX XXXX payment and change my information, I send an email asking about that to XXXX. However, I got an email with information about certain bank account, Account Number : XXXX XXXX Number ( Routing ) : XXXX Originally I have to pay my rent through online portal for tenants, but at XX/XX/XXXX, the bank system was down so I thought this is onetime adjustment. So I paid XXXXUSD from my Bank of America account to the scammer 's XXXX account. I trusted him because on XX/XX/XXXX I requested tenant portal update and I got an email about it. Also I replied to original lease email from XXXX so the email conversation was between me and the real estate agent. I don't know how he could break into the conversation and reply to the right original email address ( XXXX ), because the scammer 's email address was diffrent ( XXXX - no 'S ' in the address, I found yesterday ). So this is how I paid to scammer 's account {$1200.00}. I asked to my bank and they said it is hard to reverse the transfer and will take times. The police does not care this case. I just want to get my money back. If the scammer 's bank account can be concealed, it would be great.
Frequently Asked Questions
What is Complaint #4814860 about?
Complaint #4814860 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-10-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.