Student loan -- Dealing with your lender or servicer -- Complaint #4810922
Complaint Overview
Complaint ID: 4810922
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Need information about your loan balance or loan terms
State: Georgia
ZIP Code: 30030
Date Received: 2021-10-14T12:00:00-05:00
Date Sent to Company: 2021-10-14T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted FedLoan Servicing via secure email on XX/XX/XXXX seeking additional information about my federal student loans. A copy of the text of the message I sent them on XX/XX/XXXX is attached as Letter to FedLoan XXXX.rtf. To date, I have not received any contact or additional information from FedLoan Servicing regarding my inquiry. As it is my current understanding from information available online, FedLoan 's contract with the US Department of Education will end on XX/XX/XXXX and that FedLoan will soon cease to exist, I hope to receive information in a timely manner, which has not yet happened. Given the updates put out by the Department of Education, I am seeking review of the following payment periods : Loan Sequence 3, Period XX/XX/XXXX ; Loan Sequence 4, Period XX/XX/XXXX ; Loan Sequence 5, Period XX/XX/XXXX ; Loan Sequence 6, Period XX/XX/XXXX ; Loan Sequence 6, Period XX/XX/XXXX ; Loan Sequence 7, Period XX/XX/XXXX ; Loan Sequence 8, Period XX/XX/XXXX ; Loan Sequence 8, Period XX/XX/XXXX ; Loan Sequence 9, Period XX/XX/XXXX ; Loan Sequence 10, Period XX/XX/XXXX ; Loan Sequence 10, Period XX/XX/XXXX ; Loan Sequence 11, Period XX/XX/XXXX. Further details can be found in the Letter to FedLoan XXXXrtf attachment. I would like clarification whether these payments count under the new policy or if any additional steps are required to have them count under the new policy. If the payments remain ineligible, I would like a detailed explanation as to why that is the case. I am especially confused as why some payments from some of the same loan sequences counted for periods XX/XX/XXXX and XX/XX/XXXX but not XX/XX/XXXX. I also attached FedLoan 's previous confirmation of my employment with the State of Maryland at the time in question.
Frequently Asked Questions
What is Complaint #4810922 about?
Complaint #4810922 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2021-10-14T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.