Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #4810466
Complaint Overview
Complaint ID: 4810466
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: New Jersey
ZIP Code: 07030
Date Received: 2021-10-14T12:00:00-05:00
Date Sent to Company: 2021-10-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021, there was fraudulent activity on my JPM Chase Bank account through XXXX. Since XX/XX/XXXX was a Sunday, I had to call on Monday the XXXX. I reported the XXXX payments to XXXX for {$800.00}, XXXX for {$750.00}, and XXXX for {$450.00} totaling {$2000.00} dollars. On XX/XX/XXXX I was also experiencing suspicious activity through my other accounts ( emails and social media ) I was getting hacked and reported to Chase immediately. After reporting my case, Chase got back to me on XX/XX/XXXX and decided to not fund me back the money. The reason was because the fraudulent activity was happening through my IP address. I explained to Chase that these charges were not from me and that I have no idea who these people were. I also went on asking Chase to report these accounts since they're involved in criminal activity. Chase told me they are dismissing my case and there is not enough evidence to move forward with it. On XX/XX/XXXX I was receiving texts from Chase saying that my phone number on the account was changed and there was an unauthorized user on my account. This was still not enough evidence for Chase to move forward with my case.
Frequently Asked Questions
What is Complaint #4810466 about?
Complaint #4810466 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2021-10-14T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.