Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #4807236
Complaint Overview
Complaint ID: 4807236
Company: U.S. Bancorp
Product: Credit card or prepaid card
Sub-Product: Gift card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting a working replacement card
State: Arizona
ZIP Code: 86314
Date Received: 2021-10-13T12:00:00-05:00
Date Sent to Company: 2021-10-13T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I bought a visa gift card of value {$500.00} in XXXX ' food on XX/XX/XXXX and found that someone else registered my card already and made several unauthorized transactions of total value more than {$400.00} on XX/XX/XXXX and XXXX. I called XXXX ( US Bank ) to request a replacement card and dispute the unauthorized transactions. As requested ( CID number XXXX ), I faxed my valid government ID, front/back of gift card, and original receipt of purchase to prove the ownership of the gift card on XX/XX/2021. I was told by the agent via the phone that they will respond within 3-5 business days by mailing a replacement card and helping me to handle the unauthorized transactions. However, until of today, after 10 business days, I did not get any response from US Bank regarding whether they get my request approved and whether they have mailed the replacement card or not.
Frequently Asked Questions
What is Complaint #4807236 about?
Complaint #4807236 was filed against U.S. Bancorp regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2021-10-13T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.