Checking or savings account -- Managing an account -- Complaint #4803820
Complaint Overview
Complaint ID: 4803820
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Oregon
ZIP Code: 97213
Date Received: 2021-10-12T12:00:00-05:00
Date Sent to Company: 2021-10-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I live in XXXX OR On XX/XX/XXXX a Chase bank employee in North Carolina accessed the joint checking account I have with my husband and wired transferred {$8500.00} out of it without our permission. We filed a complaint the same day this occurred. On XXXX I spent time talking with 4 different people before I was told I was talking to the correct person that could handle the claim and was told the claim would be resolved in 5 business days. On XX/XX/XXXX a representative from my local XXXX OR branch called me and had someone from the claims department on the phone. the person in the claims department told me that they never received the complaint. They told me they would mail me a form, I would need to fill it out and then they would resolve the claim within 5 business days once they received the form. We did not receive the form until XX/XX/XXXX. On XX/XX/XXXX my husband and I went into our local branch filled out the affidavit and the banker faxed the form to the complaint department. Later that week I received a call from the chase escalation department that the claims department was waiting for my affidavit. she wanted my local banker to fax her all of the forms. I took all of the forms in but the escalation department waited 2 days to contact my bank and fax the information over to the claims department. I have jumped through every hoop that Chase has asked of me and as of today XX/XX/XXXX I still do NOT have my money. I also went through the process of freezing my husbands credit. we still do not know if the banker in North Carolina accessed our account by mistake, if it is identity fraud or if the banker intentionally removed the money from our account. the wire transfer went to an established Chase bank account in New York. That is all I know.
Frequently Asked Questions
What is Complaint #4803820 about?
Complaint #4803820 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-10-12T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.