Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4803751
Complaint Overview
Complaint ID: 4803751
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Oregon
ZIP Code: 976XX
Date Received: 2021-10-12T12:00:00-05:00
Date Sent to Company: 2021-10-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I filed a complaint with Consumer Financial Protection Bureau on XX/XX/2021. I gave as much information as i could in the complaint and requested Chase Bank to call me to discuss the details. I couldn't enter over 8 hours of phone calls, almost 20 people, multiple people in " management, supervisor and Executive '' level but no help. So i filed the complaint. As promised the CFPB sent the complaint to JP Morgan Chase Executive dept and they did indeed respond by phone within 5 days. However i was in XXXX on vacation and asked XXXX at XXXX Ext XXXX to call me the following Monday, XX/XX/XXXX to discuss the details. I informed him that it was so messed up and so many problems that i didn't want to ruin my vacation discussing the disregard JP Morgan Chase has for it's customers. I asked that he look into the details and we would discuss them. XX/XX/XXXX came and went and no call. I called and left 3 voice mails over the next 2 days and confirmed he was in the office but he decided not to respond. So he did no uphold our agreement for a resolution. I then got an email from CFPB stating that my original complaint was closed since JP Morgan Chase responded. That response had NOTHING to do with my complaint. Just because they replay to an irrelevant point, that does not close the complaint, but to JPMC it did. So now i'm forced to start all over with yet another complaint in combination with the original that i did NOT receive an adequate response.
Frequently Asked Questions
What is Complaint #4803751 about?
Complaint #4803751 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-10-12T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.