Credit card or prepaid card -- Trouble using your card -- Complaint #4802746
Complaint Overview
Complaint ID: 4802746
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Credit card company won't increase or decrease your credit limit
State: California
ZIP Code: 94706
Date Received: 2021-10-12T12:00:00-05:00
Date Sent to Company: 2021-10-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I went on the mobile app for CitiBank. I needed to increase my credit limit by {$5000.00} at least. I clicked on " increase my credit limit '' and went through the process. The app never asked me how big an increase I wanted nor informed me how large the increase would be. It provided a {$3000.00} increase. I need at least a {$4000.00} increase. When I called in to change the increase amount I was told that because I already asked for a credit increase I need to wait 6 months to ask for another, essentially stonewalling me. I asked for a supervisor and his line was really bad and I couldn't tell what he was saying. I got as far as getting the same explanation. I said I wanted to cancel that morning 's request and put in a new request for a higher increase. He said he couldn't do that. I asked to escalate and I couldn't understand his response. I asked him if he could contact me by email and he said no. He said a few more things that I couldn't understand. At that point I gave up since he was not able to communicate. I do not trust Citibank to handle this issue with good faith.
Frequently Asked Questions
What is Complaint #4802746 about?
Complaint #4802746 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2021-10-12T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.