Credit card or prepaid card -- Trouble using the card -- Complaint #4802736
Complaint Overview
Complaint ID: 4802736
Company: Blackhawk Network Holdings INC.
Product: Credit card or prepaid card
Sub-Product: Gift card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Virginia
ZIP Code: 22601
Date Received: 2021-10-12T12:00:00-05:00
Date Sent to Company: 2021-10-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I was given this gift card for helping a friend make a marketing video for her business. I have attempted to register the card multiple times and it seems to be impossible. Their website ( https : //www.giftcardmall.com/ ) doesn't allow registration and the phone number on the card ( XXXX ) simply refers you to the website. I checked the ratings for this company and they appear to be a scam. Blackhawk Network ATTN : Customer Service XXXX XXXX XXXX XXXX . XXXX XXXX, NV XXXX Issuing Statement for Card : The Visa Gift Card is issued by XXXX, XXXX, Member FDIC or XXXX XXXX, XXXX, XXXX XXXX, MN XXXX, Member FDIC, pursuant to a license from Visa XXXX XXXX. Please see back of card for Issuer. Your card may be used in the United States everywhere Visa debit cards are accepted. The card may not be used at any merchant, including Internet and mail or telephone order merchants, outside of the U.S. or the District of Columbia. See Cardholder Agreement for complete details. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement. Distributed and serviced by Blackhawk Network California , Inc. 2020 Blackhawk Network , Inc. All rights reserved. Trademarks shown are property of their respective owners and used with permission.
Frequently Asked Questions
What is Complaint #4802736 about?
Complaint #4802736 was filed against Blackhawk Network Holdings INC. regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2021-10-12T12:00:00-05:00.
How did Blackhawk Network Holdings INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Blackhawk Network Holdings INC.?
Yes, visit the Blackhawk Network Holdings INC. company profile at readthecomplaint.com/company/blackhawk-network-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.