Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #4802524
Complaint Overview
Complaint ID: 4802524
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: California
ZIP Code: 92253
Date Received: 2021-10-12T12:00:00-05:00
Date Sent to Company: 2021-10-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On the morning of XX/XX/2021, I awoke to a withdrawal made on my EDD BoA debit card for the amount of {$5000.00}. As any sane person would, I immediately called the bank, waiting for over an hour to be helped, I finally got a pick up on the other line. I placed the complaint/dispute and was issued a new card which would take 7-10 business days. I waited a few days and received my card. As soon as I activated that card, I had an IMMEDIATE withdrawal for the rest of the funds in the account in the amount of {$2400.00}. I again call and was hung up on about 6 times until I finally got a nice rep and transferred to make yet another complaint/dispute. I was then allowed to make the dispute, then was told there was an online account attached to my said account. She stated I needed to remove that account so any further withdrawals could not be made. Why wasnt I told this the first time I made the complaint? I was told this until my account was at XXXX. I was then issued yet another card. Its been over 10 business days. I have not heard a word and I have nothing to pay my bills. With my electric bill due in 3 days I have XXXX to pay that off. BoA is saying the consumer has zero liability. I dont feel that way. To be fair, I also feel it was an inside job because they first tell me someone needed to call and make the first withdrawal, then to tell me its a linked online account making the said transfers. Transfers take some days, why werent they immediately refunded? BoA, you are failing.
Frequently Asked Questions
What is Complaint #4802524 about?
Complaint #4802524 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2021-10-12T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.