Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4802360
Complaint Overview
Complaint ID: 4802360
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Alabama
ZIP Code: 354XX
Date Received: 2021-10-12T12:00:00-05:00
Date Sent to Company: 2021-10-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a purchase with my TJ Maxx credit card on XX/XX/XXXX in the amount of {$190.00} to a fraudulent company. I informed TJ Maxx and XXXX about the company. TJ Maxx and XXXX both issued a refund in the amount of {$190.00} TJ Maxx on XX/XX/XXXX and XXXX on XX/XX/XXXX. Instead of TJ Maxx reversing their credit they reverse both and now is showing a balance on my account in the amount of {$190.00}. I spoke with a rep on XX/XX/XXXX and it was reversed, however they rebilled me again. I called today and spoke with XXXX to no avail. They are fraudulently charging me for this amount. They tried to say that XXXX rebilled me which was not true.
Frequently Asked Questions
What is Complaint #4802360 about?
Complaint #4802360 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-10-12T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.