Mortgage -- Struggling to pay mortgage -- Complaint #4802043
Complaint Overview
Complaint ID: 4802043
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Ohio
ZIP Code: 44130
Date Received: 2021-10-12T12:00:00-05:00
Date Sent to Company: 2021-10-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Since XX/XX/XXXX I have been trying to get approval to Short sale my home as I can no longer afford Due to XXXX and XXXX issues and I owe more than its worth due to the several modifications since XXXX. My original XX/XX/XXXX Interest Arm loan from XXXX was the reason for the XXXX Market crash. When I said I need to short sale, I was told I need to be denied a Modification before a Short sale is allowed. Bank of America and XXXX transfer back and worth thruout the years making even more difficult to fix issues. Especially when they transfer 1st loan only. So I now need to deal with 2 different Companies to get approved for Short sale. In the past BOA has delayed things on purpose and they are doing it again. It took them 6 weeks to approve my County Authorization to help me. They gave them the Application of Mortgage Assistance to complete and then a few days later Im notified that BOA is transferring to Shellpoint in 2 weeks and I have to wait till they have it to send the completed Request for Mortgage Assistance. I have witnesses from my County help of all this and the difficulty and ridiculousness of BOA. They are definitely NOT helping Homeowners. Only making it harder to resolve issues to make it right. I have attached proof that I have been trying to get Authorization for my County to speak to BOA since XX/XX/XXXX. BOA said my signature didnt match yet its the same on my ID. Also that I spoke with Mgr XXXX who never called me back
Frequently Asked Questions
What is Complaint #4802043 about?
Complaint #4802043 was filed against Bank Of America, National Association regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2021-10-12T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.