Credit card or prepaid card -- Fees or interest -- Complaint #4799463
Complaint Overview
Complaint ID: 4799463
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Ohio
ZIP Code: 432XX
Date Received: 2021-10-11T12:00:00-05:00
Date Sent to Company: 2021-10-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I paid off my Chase credit card balance on XX/XX/XXXX. Shortly after I was charged interest even though my balance was XXXX. I called the bank and the bank removed that charge. Today on XX/XX/XXXX, I was charged interest again. The agent of the bank claimed that I was charged because of residual balance for two months after I pay off a balance. They removed that charge again. This makes no sense to me because I have no had any charged from the other credit card that I paid off.
Frequently Asked Questions
What is Complaint #4799463 about?
Complaint #4799463 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2021-10-11T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.