Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4799461
Complaint Overview
Complaint ID: 4799461
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: New Jersey
ZIP Code: 074XX
Date Received: 2021-10-11T12:00:00-05:00
Date Sent to Company: 2021-10-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Business Checking : XXXX XXXX XXXX XXXX XXXX XXXX. Chase Wire Transfer Fraud Claim Case # XXXX {$9800.00} I had suspicious activity reported via text from Chase Fraud on XX/XX/21 XXXX XXXX asking me if I requested an ACH in the Amount of {$3900.00} to a XXXX XXXX, I replied NO and transaction was denied, I then contacted Chase Fraud Dept after a 45-minute hold I was disconnected, so the next morning, I went directly to the XXXX Branch of Chase. I arrived at XXXX on XX/XX/21 and met with XXXX XXXX XXXX the XXXX NJ XXXX to discuss my options for my account security as it was compromised. At that time XXXX XXXX XXXX asked me If I had initiated another wire transfer this morning at XXXX in the amount of {$9800.00} to XXXX XXXX XXXX XXXX attempt within XXXX hrs ) I replied No, this was how I was informed of the fraudulent wire transfer, Chase never sent me text notifications of this, like they did for the attempt a few hours earlier. XXXX immediately tried to get someone on phone and via instant message to have a swift recall and claim put on the wire transfer as it showed as pending at XXXX to try to stop this wire to XXXX XXXX apparently it was unsuccessful as the monies were taken out of my account at XXXX after I notified Chase. XXXX XXXX on XX/XX/21 gave me a case number, at that time he indicated it could take approximately 10 days for a provisional credit to be issued. I did not request nor authorize this wire transfer, I do not know a XXXX XXXX and I do not use wire transfers ever. XXXX XXXX attempted a fraudulent attempt at XXXX XXXX XX/XX/21 the evening before which was denied by me via text and 10 hours later Chase allowed {$9800.00} to be wired to the same individual after her 1st fraudulent attempt, additionally Chase did not use due diligence in protecting my account and text me of this wire transfer transaction attempt and did not question a phone number change on my account another red flag? It has now been 45 business days and no updates are available to date when I contact Claims CS? I was told 10 days for provisional credit, I am a XXXX XXXX XXXX and losing almost {$10000.00} is causing a huge financial stress to my business, with no updates or information as to when I will receive this money back. I have read they must issue a provisional credit while investigating I have held an account with them for over 20 years without any fraud or scam claims, I did everything possible, reported it within 2 hours to Chase as well as Internet Crime Complaint Center XXXX. Chase is responsible and negligent for allowing this {$9800.00} wire transfer after I reported an earlier fraud attempt by same individual XXXX XXXX of {$3900.00} just hours earlier. By now my money should have been refunded its well pass 10 business days as I was told. I desperately need answers and to know my rights and need these funds returned immediately. Can someone please tell me my rights and help. ( XXXX ) XXXX. XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #4799461 about?
Complaint #4799461 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-10-11T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.