Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4799396
Complaint Overview
Complaint ID: 4799396
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 94063
Date Received: 2021-10-11T12:00:00-05:00
Date Sent to Company: 2021-10-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There was a {$350.00} transaction paid by my Bank of America credit card through XXXX on XX/XX/21 which went onto dispute. The dispute continued with Bank of America 's process and a full refund of {$350.00} was issued on XX/XX/21. XXXX issued a temporary credit of {$140.00} back to the credit card on XX/XX/21 The problem is that then on XX/XX/21 XXXX reversed the {$140.00} temporary credit from my XXXX account instead of the credit card account. Bank of America made ANOTHER reversal of {$140.00} from the credit card on XX/XX/21. Basically, the {$140.00} credit was issued once and reversed TWICE. Bank of America says it's XXXX 's issue and XXXX says it's Bank of America 's issue. Someone needs to re-issue the {$140.00} credit back to me.
Frequently Asked Questions
What is Complaint #4799396 about?
Complaint #4799396 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-10-11T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.