Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4797861
Complaint Overview
Complaint ID: 4797861
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Oklahoma
ZIP Code: 73120
Date Received: 2021-10-09T12:00:00-05:00
Date Sent to Company: 2021-10-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have been told by over 3 representatives I would get my money back over the last year from Amazon ( the store ) but the Chase Amazon credit card dispute process will not give my money back because they stated after the 90 day return period closed and Amazon ( the store ) specifically told me I did not need to return any products that I would not be given my money back by Chase because I had to make a return and they ( Chase ) continued to charge interest while refusing to provide the refund. I am attaching all of the conversations that I have already sent to Chase where I was told I was being given a credit for the purchase by Amazon while Chase continues to refuse to comply with the Amazon credit from the company via these customer conversations.
Frequently Asked Questions
What is Complaint #4797861 about?
Complaint #4797861 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-10-09T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.