Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #4797298
Complaint Overview
Complaint ID: 4797298
Company: Netspend Corporation
Product: Credit card or prepaid card
Sub-Product: Payroll card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: Arkansas
ZIP Code: 72076
Date Received: 2021-10-09T12:00:00-05:00
Date Sent to Company: 2021-10-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I received my XXXX stimulus payment in XX/XX/2021. I dont carry that card daily. It was an old payroll card from a previous job, but it is the card I was using the last time I giled taxes, so I kept the account open to not complicate the government and IRS not being able to have a correct direct deppsit method. My Netspend skylight one card was in my jewelry box in my bedroom, although the card info was saved on my XXXX XXXX. Someone must have stolen the card from my jewelry box without me knowing. I intended on saving this money for worse times, so imagine my surprise when i realized it was gone. I made online purchases using my XXXX XXXX, but the charges made in store with physical card I did not. On XX/XX/2021 when I rralized my card was missing and these fradulant charges were there i immediately contacted skylight one and filed a dispute immediately. I called first. I was told to write a letter and documenting each transaction, an explanation of what happened, updated contact info, and claim number to an email address for documents concerning the dispute. So i did. I receive a confirmation email from the company ssying they had until XX/XX/XXXX to investigate the aim and i eouldnt know anything until then. I called on XX/XX/2021 at XXXX XXXX to be told they fiund " no error '' in my dispute. After asking for an explanation, i was rold an email with documents wpuld be emailed to me immediately. I never received it. The following morning. I called the customer service number again and spoke with car XXXX. He explained that it would take ten days to get to email to me.i then emailed again this time crommy secure i box on their app... i have asked more than theee times to have their conclusion and reasoning along with any other documentation on how they came to the conclusion to deny my claim. I still haven't heard anything. The claim number is Claim # XXXX. Company name is netspend skylight one.
Frequently Asked Questions
What is Complaint #4797298 about?
Complaint #4797298 was filed against Netspend Corporation regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2021-10-09T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.