Checking or savings account -- Managing an account -- Complaint #4792776
Complaint Overview
Complaint ID: 4792776
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 91303
Date Received: 2021-10-08T12:00:00-05:00
Date Sent to Company: 2021-10-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XX/XX/2021, I made a check deposit of {$13000.00} into my business account. I made this deposit inside a branch with a teller. My receipt stated that there would be a hold on the availability of those funds ; the hold on the check that I deposited will be available on XX/XX/2021. On XX/XX/XXXX I received a text message that the hold was going to last until XX/XX/2021. Between XX/XX/XXXX and today, XX/XX/XXXX. I sent chase five secure messages via my secure messages account inside of my chase online account. On XX/XX/XXXX @ XXXX XXXX PST., I received a text message from Chase stating that. The hold was released on my account. Today is XX/XX/2021. At the time is XXXX XXXX PST. I still do not have access to the funds I deposited. I am submitting attachments so that you can see what I'm Speaking of. Chase has had utilization of {$13000.00} of my money for three days because it is not available to me. I deserve interest on those three days. They held my money and used it for other investments. In the secure message that I received, Chase advised me to call XXXX and that is to the deposit hold department. When I called them, I was on hold for an excess of 1 hour 30 minutes ; and when the representative did come on the line after 1 hour 52 minutes, he said he could not hear me and disconnected the call. This is so totally unfair.
Frequently Asked Questions
What is Complaint #4792776 about?
Complaint #4792776 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-10-08T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.