Checking or savings account -- Managing an account -- Complaint #4790030
Complaint Overview
Complaint ID: 4790030
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: XXXXX
Date Received: 2021-10-07T12:00:00-05:00
Date Sent to Company: 2021-10-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To whom it may concern, On XX/XX/2021, I reported a few ACH transactions on my Chase checking account number XXXX as unauthroized. Please see attached, the fraud claim form that I was asked to fill, and send back, which was received by the bank on XX/XX/2021. The transactions were done by XXXX, which I have NEVER had an account with, or have done business with. On XX/XX/2021, after I filed my claim, I was then connected to another agent from the fraud department. He restricted my checking account, so that fraudulent activity could no longer continue. He informed me that the account has been blocked, it will be closed down, and I would need to go to a Chase branch with 2 pieces of ID to open a new account. I have not yet had the chance to go to a branch in person, and open a new account, due to a busy schedule, and traveling. However, as of today, XX/XX/2021, I noticed my checking account ending in XXXX has been completely closed down, and I can no longer view it online. I have contacted the Chase claims department multiple times over the past few days, and all I have been told is that my claim is pending approval by the back-office for the temporary credits to be posted onto the account. It is important to note that prior to the unauthorized activities that took place on my checking account, the available balance was {$86000.00}. Since I can no longer view any of the activities occurring on my checking account ending in XXXX online, I am very concerned about my money, where it is going, and how I can regain access to the funds that have been stolen from me I, hereby, request Chase bank to issue credit ASAP for the unauthorized ACH transactions that have taken place on my account, and since the account is closed, and I, no longer, have access to it, send me a check, for the entire balance of my account, prior to all these fraudulent ACH transfers taking place, to my mailing address on file : XXXX XXXX XXXX XXXX, XXXX XXXX, CA, XXXX, XXXX. Please make sure that I receive this check via expedited mail with a tracking number, and signature delivery, so that it does not get lost in the mail. Please provide me immediate access to my funds. Thank you for your time and consideration. -XXXX XXXX XXXX Account # XXXX Debit Card # XXXX
Frequently Asked Questions
What is Complaint #4790030 about?
Complaint #4790030 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-10-07T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.