Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4788938
Complaint Overview
Complaint ID: 4788938
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 92129
Date Received: 2021-10-07T12:00:00-05:00
Date Sent to Company: 2021-10-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The dispute is about the unauthorized transaction in the amount of {$590.00} that got deducted from my debit card at XXXXXXXX XXXX. amount on XX/XX/2021 by merchant XXXX XXXX. I have sent several communications to XXXX XXXX ( Merchant ). They have responded multiple times and have no knowledge of this transaction either ( Response from the merchant is attached below ). Also, Citi bank was also not able to refund me the charges after hours on the phone with them.
Frequently Asked Questions
What is Complaint #4788938 about?
Complaint #4788938 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-10-07T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.