Credit reporting, credit repair services, or other personal consumer reports -- Problem with customer service -- Complaint #4786022
Complaint Overview
Complaint ID: 4786022
Company: Citibank, N.A.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit repair services
Issue: Problem with customer service
State: Arizona
ZIP Code: 85705
Date Received: 2021-10-06T12:00:00-05:00
Date Sent to Company: 2021-10-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XX/XX/2020 I purchased online a Sears Shop Your Way refrigerator, XXXX XXXX and an ice-maker to be installed when delivered for {$170.00}. By XXXX, the refrigerator never arrived as promised to the XXXX XXXX store and I cancelled the order. Meanwhile, the icemaker arrived right away and it remained in the box unopened. SSYW continued to bill me monthly on the promise of delivery. After making payments monthly, SSYW changed their website for payments and charged me late fees for the cancelled orders. Speaking to them on the phone brought promises of sending me a shipping label for the icemaker after they passed the request of " my manager ''. Finally, they announced the icemaker had a " 30 day return policy '' from date of purchase. I asked them to prove the policy and they refused. Attached it our email back and forth. They attempted to send me a check for {$190.00} and change which I threw away as I did not wish to cooperate with the " 30 day policy of no returns ''. Therefore, SSYW can not show any payment for this amazing hassle of trying to buy a product for our XXXX, and including the {$20.00} postage for sending the icemaker back, attached, and the payments on the non-existent refrigerator, I am owed {$480.00} by Sears Shop Your Way. The account remains open as far as I can tell.
Frequently Asked Questions
What is Complaint #4786022 about?
Complaint #4786022 was filed against Citibank, N.A. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with customer service. It was received by the CFPB on 2021-10-06T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.