Mortgage -- Trouble during payment process -- Complaint #4785309
Complaint Overview
Complaint ID: 4785309
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Florida
ZIP Code: 33756
Date Received: 2021-10-06T12:00:00-05:00
Date Sent to Company: 2021-10-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
When my husband passed away years ago he always handled our finances. When I met my new husband he started to check on our finances and was shocked to discover we owed {$12000.00} in back property taxes from XXXX through XXXX for XXXX County XXXX.. We paid them on XX/XX/XXXX during the COVID pandemic and spent six months trying to find my late husband 's records to see why Bank of America had not paid these out of our escrow payments. Then in XXXX of this year, we sold the house and were told prior to closing we owed an ADDITIONAL {$11000.00} in property taxes for the same period to XXXX County. After this shock, we stopped by a branch to get the missing payment records. The mortgage had since been sold to XXXX XXXX in XXXX (? ) and they had paid the taxes promptly ever since. We formally requested Bank of America, by phone, XXXX for all the records covering the mortgage since XXXX when we first bought the property. We called on XX/XX/XXXX and again on XX/XX/XXXX and both times received spotty records that did NOT cover the years XXXX through XXXX. We are requesting you to find out what happened to the escrow accounts and where the money went? Who is responsible for the interest and penalties?
Frequently Asked Questions
What is Complaint #4785309 about?
Complaint #4785309 was filed against Bank Of America, National Association regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-10-06T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.