Credit card or prepaid card -- Fees or interest -- Complaint #4781648
Complaint Overview
Complaint ID: 4781648
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Unexpected increase in interest rate
State: Texas
ZIP Code: XXXXX
Date Received: 2021-10-05T12:00:00-05:00
Date Sent to Company: 2021-10-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : excessive interest charges against Care Credit Card without notifictaion of the amount of the charge and overlimit the account without deducting the new balance from avilable credit in amount of {$190.00} leaving the available credit XXXX, The payment were paid on time. Thank you for reviewing my complaint and I appreciate your time and efforts. I put a charge on my care credit card for a XXXX for a family member in the amount of {$1000.00} in early of XXXX as the insurance would not approve the XXXX Care credit were charging me a monthly payment of {$37.00} and later {$29.00} every month. The balance of last statement of XX/XX/XXXX was & XXXX and available credit was {$160.00} and after I made the payment of {$29.00} I have available credit {$190.00}. In XXXX I made the monthly payement and then I got the monthly statement with the amount of {$1100.00} and I was shocked because even when I paind the monthly payment I credited XXXX with an interest charge {$350.00} and I realized that the new balance is the sum of old balance XXXX and {$350.00} but I expect that they would deduct the new balance from my availble credit {$190.00} which make my balnce below the limit ( XXXX ) and I would have enough credit. I contacted care credit about the issue but they were ignoring my question about my available credit ( {$190.00} ) and how it is not included in the statement. The manger were blunt that no changes will be considered toward my credits that I earned over 22 months. I need to resolve the issue with care credit because it is not fair practice to take care credit away especially for those who really need it without informing the customer about these charges upfront so I can be prepared for the issue.Thank you.
Frequently Asked Questions
What is Complaint #4781648 about?
Complaint #4781648 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2021-10-05T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.